FAQ

Frequently Asked Questions (FAQ)

At London Confectionery, we know that you may have questions before, during, or after placing an order. To make your shopping experience smooth and enjoyable, we’ve compiled answers to some of the most commonly asked questions. If you don’t see your question here, please don’t hesitate to reach out to us directly.

1. What makes London Confectionery unique?

We are committed to combining traditional European confectionery techniques with a modern touch. Our treats are handcrafted in small batches using only premium, ethically sourced ingredients. Each product is carefully packaged to ensure freshness, flavor, and presentation, making every order feel like a gift — whether it’s for yourself or a loved one.

2. Do your products contain allergens?

Some of our confections may contain nuts, dairy, soy, gluten, or other common allergens. We recommend checking the ingredient list provided for each product before purchasing. While we do our best to minimize cross-contamination, all of our sweets are made in facilities where allergens are present, so we cannot guarantee they are allergen-free.

3. How long do your confections stay fresh?

  • Chocolates: Typically remain fresh for 2–3 weeks when stored in a cool, dry place.

  • Caramels & Candies: Stay fresh for up to 4–6 weeks.

  • Specialty Seasonal Items: We recommend consuming within 7–10 days of arrival for best flavor.

To maximize freshness, store our products in their original packaging at room temperature (65–70°F), away from direct sunlight or humidity.

4. Do you offer gift packaging?

Yes! At London Confectionery, we believe every treat should feel like a gift. We offer complimentary gift wrapping for most items, and you can add a personalized note at checkout. Our elegant packaging is perfect for birthdays, holidays, weddings, or corporate gifts.

5. How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this number on the carrier’s website to see real-time updates on your package’s delivery status. If you experience any issues, please contact our customer service team, and we’ll be happy to assist.

6. Do you ship internationally?

Currently, we ship across the United States only. However, we are working toward expanding our services to select international markets in the near future. Stay tuned for updates by subscribing to our newsletter!

7. What if my order arrives damaged or incorrect?

We take great care in packaging, but if your order arrives damaged, spoiled, or incorrect, please contact us within 48 hours of delivery. Send us your order number along with photos of the product and packaging, and our support team will arrange a replacement or refund promptly.

8. Can I customize bulk or corporate orders?

Absolutely! London Confectionery specializes in creating memorable experiences for businesses, events, and celebrations. We offer bulk and corporate gift options with custom packaging and personalized messages. Please email us at 📧 info@londoncos.shop for more details.

9. Do you offer seasonal or limited-edition treats?

Yes, we love celebrating the seasons! From festive holiday chocolates to Valentine’s Day truffles and autumn-inspired caramel treats, our limited-edition collections are always a customer favorite. We recommend ordering early, as seasonal products tend to sell out quickly.

10. How can I contact customer support?

You can reach us through multiple channels:

  • 📧 Email: info@londoncos.shop

  • 📞 Phone: 972-685-4302

  • 📍 Address: London Cosmetics Services LLC, 1827 NE 6th St, Boynton Beach FL 33435, United States

Our dedicated customer service team is available Monday–Friday, 9:00 AM – 6:00 PM EST. We typically respond to all inquiries within 24 hours.

✨ At London Confectionery, our goal is not just to sell sweets but to create delightful experiences. Whether you’re ordering a single chocolate bar or a large gift basket, we want you to feel cared for every step of the way.